SilverSage Success Stories
Rich Kishaba
It was nice to be able to meet with you again. I would like to take this opportunity to express our
sincere appreciation for what SilverSage has done at the Villas. Having a full-time Physicians has
been a great addition to the Villas, managing some of our more challenging guests and bringing a
wealth of knowledge and experience to our operations.
Our nursing staff feel comfortable asking him questions and interacting with him. Because Dr. Smith
is full time at the Villas and part of our team, it has improved dialog and teaching opportunities which
are just some of the benefits of a daily presence. It has also been helpful to have him address issues
with other physicians on a peer-to-peer basis. Finally, it’s always a challenge when physicians need
to take some time off and need another physician to cover. Dr. Ken Scott’s coverage for Dr. Smith
was seamless and equally helpful to the staff and guests of the Villas. We believe that the
SilverSage approach is the model of the future for innovative SNFs that want to improve the quality
of care and enhance physician services in their communities.
Sincerely
Richard Kishaba, President of Ohana Pacific
Dee McCarthy Vice President / CO Ohana Pacific Healthcare
During my 40-plus years as a nurse, I’ve always sought to develop partnerships in my clinical
practice. When I was a Director of Nursing at a SNF, I partnered with my Medical Director. It was a
good relationship and was beneficial to the facility, but something was missing. The Medical
Director, like many Medical Directors, had his own separate practice and served as Medical Director
for a couple other facilities. He visited the facility twice a week for a limited amount of time and
wasn’t always available on weekends or after hours. Whoever ended up taking call for him usually
didn’t know the residents. Often residents bounced back to the hospital because the on-call doc
wasn’t comfortable treating unknown residents over the phone. Who could blame them?
When nurse practitioners were added in the facility, it helped, but a lot of the same problems still
plagued us. The NPs often could only treat those residents belonging to their doctor or clinic or
hospital system or insurance company. To muddy the waters even more, the doctors and NPs
weren’t always familiar with the facility’s pharmacy, wound care or nursing supply formularies. They
might or might not be available to attend care plan or IDT meetings regularly. Often these
practitioners were absent for those important conversations with residents and families. A good
many discussions with families regarding a resident’s prognosis ended up being initiated by a floor
nurse. Despite incredible transformations in long term care, twenty-five years later these practices
remain virtually unchanged.
So, when Dr. Scott originally discussed the Silver Sage Physician Model with me, all I could say was
“Finally”. Watching this model in actual practice is a dream come true. With a Silver Sage physician,
the facility now has a doctor available to the residents, families and staff almost daily. On-call is no
longer an issue as your Medical Director and your Silver Sage physician can share call.
Unnecessary returns to acute drop as the residents are well-known to the doctors. In tandem with
the nursing staff, the Silver Sage physician works to keep and treat the residents in-house.
Likewise, pharmacy and nursing supply costs decrease with Silver Sage physicians. These
physicians help define the facility formulary standards and actively adhere to them. Remember those
tough conversations with families? With a Silver Sage physician, these are now carried out by a
caring physician, who truly knows the resident and family on a personal level. The Silver Sage
physician becomes an integral part of the facility’s interdisciplinary team. The physician is thoroughly
involved in ‘resident-centered’ care planning and QAPI.
For me, the best part of this physician partnership is the impact it has on the nursing staff. The Silver
Sage physician works directly with the nursing staff; helping them to enhance their clinical skills and
stay current with practices and procedures. Nowadays we are all pushed to admit residents with
higher acuity. What better partner could nurses have then one who teaches, challenges and works
with them to treat these ‘sicker’ residents and achieve the best in quality outcomes?
With all the clinical challenges we are required to meet in long term care, all of us need a partner. I
recommend you a take a serious look at the Silver Sage Physician model. Partnering with Silver
Sage will definitely enhance your facility’s clinical practice and help achieve those quality outcomes
we all desire.
– Dee McCarthy
Having worked for SilverSage I can testify that the principals are absolutely clear about what is most important. They definitely prioritize patient care and care of their employees above profit. I never had to worry about whether or not they had my back. Their compassion and integrity direct all aspects of decision making and business development. From direct personal experience I can confidently say that whether you are a patient, institution, or medical provider you are in capable and compassionate hands with SilverSage.
I have had the distinct pleasure of working directly with Dr. Kenneth Scott and Sharon Scott of SilverSage Management Services for a number of years.
We first reached out to SilverSage for their help with improving the quality of care and medical resource utilization for our nursing home residents (Wahiawa Nursing & Rehabilitation Center) several years ago. We formed an immediate bond with our very first conversations due to Dr. Scott and Sharon’s incredible knowledge and experience in the field and their commitment to developing a tailored physician coverage plan to meet our needs.
It was not long before we were able to formalize our partnership and SilverSage had placed a physician in our nursing home along with a Medical Director to help us work through some of our physician leadership opportunities. Our facility had many challenges to address but the SilverSage team was there to help us every step of the way. Both Dr. Scott and Sharon we never more than a phone call away, and could always be counted on educate us and help us to find a solution forward.
And then of course COVID hit. Yet through our partnership with SilverSage, we were able to keep our residents safe and continue to provide high quality care through the most challenging time in our nursing home’s history!
I give Dr. Scott, Sharon and the whole SilverSage Team the highest of accolades. They represent what nursing home care should be about and they demonstrate this every day through the commitment to those organizations they serve.
Dr. Stefan Carl Harmeling, Full-Time Physician and Medical Director
A physician’s understanding of healthcare is not obtainable with less education and less access
to high level training. A skilled nursing / long-term care physician is an irreplaceable team
member who not only can adequately access a new admission and formulate a medical plan to
improve their health, but also works alongside administration to excel at quality assurance &
performance improvement measures to obtain and maintain a 5 star status. Both physician
skills are intracule to a healthcare company saving costs and improving income.
Working with SilverSage has been a great experience. I appreciate the opportunity of working for the company that Dr. Scott gave to me after I had taken a year off from practicing medicine. I know that the SilverSage model does work for improved nursing home care and for improving clinical and financial outcomes to the nursing homes.
Dr. Kenneth Scott JR, CEO of SilverSage Physician Services
20 years ago, a desire to meet a need that spoke to my heart drove me to begin a journey with health care that has provided me with opportunity I could only have imagined at that time. Though it started as a mere thought which grew into a dream, SilverSage Physician Services has become a reality by the grace of God, the support of my family, and the drive that has propelled me forward from the very beginning. As I look back on the last few years I am so proud of what this company has become but most of all I am beyond excited about what the future holds for SilverSage. Working with the great minds of my beloved wife Sharon Scott RN, our innovative VP’s Lauren Cooley, Evan Johnson and our many talented physicians, humbles and honors me each and every day. SilverSage Physician Services is and will continue to be successful because it is shaped, developed, and sustained by people who care about the future of Long-Term Care, people who care not only about the people who work in this important field but also the Silver headed Sages that it services.
Lauren Cooley, VP of operations SilverSage Physician services
“I have had the pleasure to be a part of the SilverSage team since the company was formed. It has been an incredible two years to witness SilverSage grow and transform into the innovative physician model that it is. The quality of care that SilverSage can provide to patients in the post-acute and long-term care setting is changing the standard of care. I am blessed to work for a company that is pushing the healthcare industry to break the mold and strive for excellence to those who need it most. “
SilverSage Physician Services is second to none in physician support and empowerment.
The CEO – Dr. Kenneth Scott understands the business of medicine and this company prioritizes
our worth and contribution wherever a Silver Sage physician “hangs their stethoscope”.
Sharon Scott RN, Chief Operating Officer of SilverSage Physician Services
From the very beginning, the creation of SilverSage Physician Services has been a journey of discovery
and growth. Not only has this amazing business offered me the opportunity to work with what I feel is
one of the greatest Medical Minds in our Country, my husband Dr. Kenneth L Scott, DO (I admit my
biases but I do not feel they decrease the validity of my statement) SilverSage has also opened my eyes
to a need that is deep as it is wide and it is the fervent desire to meet that need that fuels this company
and makes me proud to be a part of it.
If you are looking for a company that truly puts their clients first and takes a deliberate, creative approach
to physician services, SilverSage has the head and heart to make a lasting impact.
Exceptional Service!
Lindsay Taguma, AGNP
“In the short time I’ve been a part of the Silver Sage team I’ve received nothing but warm welcomes and immense support. On my first day, I received a beautiful welcoming bouquet of flowers and since then, I have had a great experience working alongside dedicated colleagues who have been very supportive. I’ve witnessed SilverSage’s services have a positive influence at the Villas and I’m honored to be a part of that change. I look forward to sharing many more experiences with the company.”
–Lindsay Taguma, full-time Nurse Practitioner for SilverSage Physician Services
Dr. Jennifer Real
Testimony on working with SilverSage Physician Services:
“SilverSage is an amazing company to work for. As a physician, it makes such a difference to be working for a physician owned and managed organization. I feel completely supported, understood, and valued. SilverSage allows me to be a physician and focus on what is really important, which is quality patient care.”
– Dr. Jennifer Real, SilverSage In-House physician
From Johnalyn Nosaka Administrator (April 7, 2017)
It has been a blessing to work with Silver Sage and having them place their doctors into our building. Legacy Hilo Rehabilitation and Nursing Center has a capacity of 100 beds, Medicare and Medicaid certified. Our residents having their primary physician on site enables us to be proactive and timely with response to medical changes, individual needs and family dynamics. Long term care requires quality assessment and assurance in the service of our frail and elderly; our physician is the pinnacle of our mission.
Our in house doctor works closely with the administrative team and nursing staff to promote the quality of care and service to our residents and family members. While many physicians in Hilo may be contemplating retirement and downsizing of their case load, it is tremendously significant that all our residents need not worry; they have their physician accessible and accountable. Silver Sage offers that assurance through it’s physicians’ exchange and program. We are grateful and appreciative of their insight and innovation.
Much Mahalo to the Silver Sage staff,
– Johnalyn Nosaka, Administrator Legacy Hilo Rehabilitation and Nursing Center, Hilo HI
Evan Johnson VP of Field Operations for SilverSage Physician Services
“I’m excited to be a part of this growing team. I believe this company will change the face of the LTC and Post-acute care world. It feels as though I’m on the front lines of a quality revolution.”
Dr. Joe Ouslander -(November 1, 2017)
There are several benefits to having onsite practitioners in post-acute care facilities, among them are fewer emergency department visits and hospitalizations. The SilverSage model will accomplish this goal.
– Joseph G. Ouslander, MD, Member, Board of Directors, the AMDA/Society for Post-Acute and Long-Term Care Medicine Foundation